Cancellation & Refund

Overview

 

Our refund and return policy lasts 30 days. If 30 days have passed since your purchase date, we cannot issue you a full refund or exchange.

 

To be eligible for a return, your item must be unused and in the same condition you received it. It must also be in its original packaging.

 

Some types of goods are exempt from returns. Perishable goods such as food, flowers, newspapers, or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

 

 

Gift cards

Downloadable software products

Certain health and personal care items

 

To complete a return, we require a receipt or proof of purchase.

 

Please do not send your purchased item back to the manufacturer.

 

 

Books that show obvious signs of use

Software that is not usable

Any item that is not in its original condition, is damaged, or is missing parts for reasons not attributable to us.

Any item that is returned more than 30 days after delivery

 

 

Once we receive and inspect your return, we will send you an email to let you know that we have received your returned item. We will also notify you of whether your refund has been approved or rejected.

 

If your refund is approved, your refund will be processed and a credit will be automatically applied to your credit card or original method of payment, within a certain number of days.

 

 

If you have not received your refund yet, please check your bank account first.

 

Then contact your credit card company, it may take some time before your refund is officially credited.

 

Next, contact your bank. There will usually be some processing time before the refund is credited.

 

If you have done all of this and still have not received your refund, please contact us at hello@standalonesoft.com.

 

 

Only regular priced items are refundable. Sale items are not refundable.

 

 

We only replace items if they are defective or damaged. If you need to exchange for a similar item, please email us at hello@standalonesoft.com and we will resend you the product via the account and email you registered and purchased with.

 

 

If the item was marked as a gift when purchased and was sent to you via email, you will receive a gift credit for the value of your return. Once we receive the returned item, we will email you a gift certificate.

 

If the item was not marked as a gift when purchased or the gift giver sent the order to you later, we will send the gift giver a refund and they will find out about your return.

 

 

To return a product, you should send us the information about the product you purchased including the defect you experienced and we will review it and send you a replacement product.

 

 

Contact us at hello@standalonesoft.com for questions regarding refunds and returns.