PHP Live Chat Pro

PHP Live Chat Pro is a live chat software designed to help businesses provide customer support on their websites. The software is based on PHP and offers many powerful features to interact with customers in real time, thereby enhancing user experience and improving conversion rates. Here are the details of PHP Live Chat Pro:

1. Overview
– Main function: Provide a live chat platform between website visitors and support staff, helping to answer questions, provide information, and support customers.
– Objective: Increase customer satisfaction and improve the conversion of visitors to actual customers.
– Programming language: The software is written in PHP, a popular programming language for web development.

2. Key Features
– Live Chat: Allows support staff to chat directly with customers instantly via a user-friendly web interface.
– Visitor Tracking: Displays detailed information about visitors, including location, pages viewed, and visit time, giving support staff an overview of customer behavior.

– Customizable Interface: Provides the ability to customize the chat interface to match the business’s branding, from colors to logos.
– Ticketing System: When support staff are not available, customers can create support tickets, and staff will handle these tickets later.
– Departmental Support: Classify support requests and route them to the appropriate department or staff.

– Multi-language Support: The software supports multiple languages, making it convenient for businesses operating in multiple countries.

– Email Notifications: Automatically send email notifications when new support requests are received or when new messages are received from customers.

– Integration with other platforms: Easily integrate with popular CMS platforms such as WordPress, Joomla, and Drupal, as well as e-commerce systems such as Magento, WooCommerce.

– Analytics & Reporting: Provide detailed reports on the number of chats, response times, and customer satisfaction.

– Chat History Storage: Store chat history for future reference, helping to improve customer support.

3. System Requirements
– Server: Requires a web server that supports PHP and is capable of running a MySQL or MariaDB database.
– Database: Use MySQL or MariaDB to store chat information and customer data.
– Other requirements: The server needs to support sending emails if email notification feature is used.

4. Advantages
– Enhanced customer service: Providing live support helps customers get immediate help, improving experience and satisfaction.
– Flexible customization: The interface can be fully customized to match the business’s branding.
– Easy integration: The software can be easily integrated into existing web platforms without changing the website structure.

5. Disadvantages
– Requires online staff: To get the most out of the software’s features, there needs to be a constant online support staff, especially during peak hours.

– Cost: Despite its powerful features, the cost can be higher than other live chat solutions, depending on the pricing model and additional features the business needs.
6. Integrate with other platforms
The software can be easily integrated with many e-commerce platforms such as WooCommerce, Magento, and popular CMS systems such as WordPress, Joomla.
Works with any website – HTML, PHP, WordPress, Joomla, Drupal, OpenCart (any website with PHP & MySQL back-end)!

– Easy installation
– Departments
– File sharing
– Moderators initiate chats
– Map with visitors chatting
– Full translation support
– Images & videos in chat box
– Widget display blacklist
– Geolocation
– Automatic language switching
– Widget can be displayed in bottom left/right corner or inline
– Performance settings (users & chat refresh rate, max chat users)
– Compatible even with IE9!
– Works on any PHP 5 & MySQL server
– Fallback contact form
– Mobile support (responsive guest widget)
– Desktop notifications
– Multiple moderators and guest chats
– Clean and modern interface
– High quality avatars
– Chat box with high quality emoticons
– Initial “welcome” message after guest logs in
– Moderators know which page the guest is currently on!
– Message view automatically updates their relative sending time
– Sound notifications (10 predefined sounds to choose from)
– Chat history with filtering
– Widget colors and text/language customization
– Unlimited usage — no monthly fees

7. Pricing and Licensing
PHP Live Chat Pro is typically offered on a one-time license model, allowing businesses to purchase the software for a single fee and use it forever. Some vendors may also offer monthly or annual subscription models, especially if using a cloud version.

8. Customer Support and Community
– Technical Support: Vendors often provide email support, a support ticket system, or even phone support to help customers resolve technical issues.

– Documentation: Provides detailed documentation, including installation, usage, and troubleshooting.

– User Community: An active user community where businesses can share experiences and solutions.

9. How to use
– Installation: The software can be installed on the business’s web server or used as a cloud service, depending on the business’s choice.
– Interface customization: Businesses can customize the chat interface, from colors to logos and welcome messages.
– Staff management: Assign permissions to different support staff and track their performance through the management system.

<strong>PHP Live Chat Pro is a powerful solution for businesses that want to provide high-quality customer support directly on their website. With flexible customization and easy integration, this software is suitable for many types of businesses, from small to large.