Perfex CRM Chat & Tickets App for Support Board

Perfex CRM Chat & Tickets App for Support Boardd is an add-on module for the Perfex customer relationship management (CRM) system. It is a powerful application that integrates live chat and online customer support ticket management into the Perfex CRM system. Here are the details of this software:

1. Overview
Perfex CRM is a popular CRM system for small and medium-sized businesses, helping to manage customers, projects, invoices, and many other tasks. The Perfex CRM Chat & Tickets App for Support Board module is an extension to this system, adding live chat and a ticketing system to Perfex CRM.

2. Key Features
– Live Chat: Allows you to communicate directly with customers via the integrated chat system. This feature supports real-time communication between customers and the support team, helping to resolve issues quickly.

– Support ticket management: The ticket management system helps to record, track, and manage support requests from customers. Each support request will be created as a ticket, making it easy for staff to track the status and handle it.

– Deep integration with Perfex CRM: All information from chat and support tickets are stored and managed directly in the Perfex CRM system. This helps to manage customer data more effectively.

– Real-time notifications: Users will receive notifications as soon as there are new messages or updates related to support tickets, helping to improve responsiveness.

– User-friendly interface: The interface of this module is designed to be simple, easy to use and intuitive, helping support staff work more efficiently.

– Multilingual: Supports multiple languages, suitable for businesses operating globally.

3. Benefits of use
– Enhance customer service: Customers can contact and receive support quickly, increasing satisfaction and trust.

– Improve work efficiency: Support staff can better manage support requests and prioritize processing, minimizing customer waiting time.

– Synchronized data integration: All customer information and interactions are stored in one place, making management easy and synchronized.

4. System Requirements
– Perfex CRM: This module requires you to install and use Perfex CRM, as it works as an extension of this CRM system.

– Web Server: Requires a web server (Apache or Nginx) and PHP version 7.4 or higher.

– Database: Supports MySQL or MariaDB.

5. How to install
– Download the module: Download the module from the app store or provider.

– Installation: Upload the module to the Perfex CRM system and activate it from the admin page.

– Configuration: After installation, you need to configure the appropriate settings such as chat connection and set up support ticket processing priorities.

6. Support & Updates
– Technical Support: This module usually comes with technical support from the provider, helping to resolve issues related to installation and operation.
– Regular updates: The developer regularly provides updates to improve features and security.

7. Pricing
– Pricing: Depends on the provider and the service package you choose. Some providers may offer different license packages depending on the size of the business.

8. Conclusion
Perfex CRM Chat & Tickets App for Support Board is a useful solution for businesses that want to improve customer experience and support team performance. Live chat and support ticket management features help businesses maintain good relationships with customers and resolve issues quickly.