{"id":189,"date":"2024-08-22T23:22:47","date_gmt":"2024-08-22T16:22:47","guid":{"rendered":"https:\/\/standalonesoft.com\/?post_type=product&p=189"},"modified":"2026-03-02T02:15:47","modified_gmt":"2026-03-01T19:15:47","slug":"ticketgo-support-ticket-system","status":"publish","type":"product","link":"https:\/\/standalonesoft.com\/vi\/san-pham\/ticketgo-support-ticket-system\/","title":{"rendered":"TicketGo – Support Ticket System"},"content":{"rendered":"

TicketGo – Support Ticket System<\/strong> l\u00e0 m\u1ed9t ph\u1ea7n m\u1ec1m qu\u1ea3n l\u00fd v\u00e9 h\u1ed7 tr\u1ee3 (ticket) \u0111\u01b0\u1ee3c thi\u1ebft k\u1ebf \u0111\u1ec3 gi\u00fap c\u00e1c t\u1ed5 ch\u1ee9c v\u00e0 doanh nghi\u1ec7p qu\u1ea3n l\u00fd, theo d\u00f5i v\u00e0 gi\u1ea3i quy\u1ebft c\u00e1c y\u00eau c\u1ea7u h\u1ed7 tr\u1ee3 t\u1eeb kh\u00e1ch h\u00e0ng m\u1ed9t c\u00e1ch hi\u1ec7u qu\u1ea3. \u0110\u00e2y l\u00e0 m\u1ed9t c\u00f4ng c\u1ee5 quan tr\u1ecdng cho c\u00e1c doanh nghi\u1ec7p mu\u1ed1n cung c\u1ea5p d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng chuy\u00ean nghi\u1ec7p v\u00e0 t\u0103ng c\u01b0\u1eddng hi\u1ec7u qu\u1ea3 trong vi\u1ec7c x\u1eed l\u00fd c\u00e1c v\u1ea5n \u0111\u1ec1 m\u00e0 kh\u00e1ch h\u00e0ng g\u1eb7p ph\u1ea3i.<\/p>\n

C\u00e1c t\u00ednh n\u0103ng ch\u00ednh c\u1ee7a TicketGo:<\/strong><\/p>\n

1. Qu\u1ea3n l\u00fd Ticket:<\/strong>
\n – H\u1ec7 th\u1ed1ng cho ph\u00e9p t\u1ea1o, theo d\u00f5i v\u00e0 qu\u1ea3n l\u00fd v\u00e9 h\u1ed7 tr\u1ee3 t\u1eeb l\u00fac kh\u1edfi t\u1ea1o \u0111\u1ebfn khi ho\u00e0n th\u00e0nh.
\n – C\u00e1c ticket \u0111\u01b0\u1ee3c ph\u00e2n lo\u1ea1i d\u1ef1a tr\u00ean m\u1ee9c \u0111\u1ed9 \u01b0u ti\u00ean, tr\u1ea1ng th\u00e1i v\u00e0 th\u1eddi gian c\u1ea7n gi\u1ea3i quy\u1ebft.
\n – Cho ph\u00e9p g\u00e1n ticket cho c\u00e1c nh\u00e2n vi\u00ean ho\u1eb7c b\u1ed9 ph\u1eadn ph\u00f9 h\u1ee3p \u0111\u1ec3 x\u1eed l\u00fd.
\n\"01\"
\n2. Giao di\u1ec7n ng\u01b0\u1eddi d\u00f9ng tr\u1ef1c quan:<\/strong>
\n – TicketGo c\u00f3 giao di\u1ec7n \u0111\u01a1n gi\u1ea3n, d\u1ec5 s\u1eed d\u1ee5ng gi\u00fap ng\u01b0\u1eddi d\u00f9ng c\u00f3 th\u1ec3 t\u1ea1o v\u00e0 qu\u1ea3n l\u00fd ticket m\u1ed9t c\u00e1ch d\u1ec5 d\u00e0ng.
\n – Dashboard t\u1ed5ng quan cung c\u1ea5p c\u00e1i nh\u00ecn chi ti\u1ebft v\u1ec1 t\u00ecnh tr\u1ea1ng c\u1ee7a t\u1ea5t c\u1ea3 c\u00e1c ticket, bao g\u1ed3m s\u1ed1 l\u01b0\u1ee3ng ticket \u0111ang ch\u1edd, \u0111\u00e3 gi\u1ea3i quy\u1ebft, v\u00e0 nh\u1eefng ticket quan tr\u1ecdng.<\/p>\n

3. Th\u00f4ng b\u00e1o v\u00e0 c\u1ea3nh b\u00e1o:<\/strong>
\n – T\u1ef1 \u0111\u1ed9ng g\u1eedi email th\u00f4ng b\u00e1o khi c\u00f3 ticket m\u1edbi, khi c\u00f3 c\u1eadp nh\u1eadt ho\u1eb7c khi deadline s\u1eafp \u0111\u1ebfn h\u1ea1n.
\n – H\u1ec7 th\u1ed1ng c\u00f3 th\u1ec3 c\u1ea5u h\u00ecnh \u0111\u1ec3 g\u1eedi c\u1ea3nh b\u00e1o \u0111\u1ebfn c\u00e1c nh\u00e2n vi\u00ean ho\u1eb7c qu\u1ea3n l\u00fd khi ticket v\u01b0\u1ee3t qu\u00e1 th\u1eddi gian x\u1eed l\u00fd quy \u0111\u1ecbnh.<\/p>\n

4. Qu\u1ea3n l\u00fd th\u1eddi gian v\u00e0 SLA (Service Level Agreement):<\/strong>
\n – TicketGo h\u1ed7 tr\u1ee3 thi\u1ebft l\u1eadp v\u00e0 theo d\u00f5i SLA, \u0111\u1ea3m b\u1ea3o r\u1eb1ng c\u00e1c y\u00eau c\u1ea7u h\u1ed7 tr\u1ee3 \u0111\u01b0\u1ee3c x\u1eed l\u00fd trong th\u1eddi gian quy \u0111\u1ecbnh.
\n – C\u00f4ng c\u1ee5 b\u00e1o c\u00e1o gi\u00fap theo d\u00f5i hi\u1ec7u su\u1ea5t v\u00e0 \u0111\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5 d\u1ef1a tr\u00ean c\u00e1c th\u1ecfa thu\u1eadn SLA.<\/p>\n

5. B\u00e1o c\u00e1o v\u00e0 ph\u00e2n t\u00edch:<\/strong>
\n – Cung c\u1ea5p c\u00e1c b\u00e1o c\u00e1o chi ti\u1ebft v\u1ec1 ho\u1ea1t \u0111\u1ed9ng c\u1ee7a h\u1ec7 th\u1ed1ng, bao g\u1ed3m s\u1ed1 l\u01b0\u1ee3ng ticket \u0111\u01b0\u1ee3c gi\u1ea3i quy\u1ebft, th\u1eddi gian trung b\u00ecnh \u0111\u1ec3 gi\u1ea3i quy\u1ebft, v\u00e0 m\u1ee9c \u0111\u1ed9 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng.
\n – D\u1eef li\u1ec7u t\u1eeb c\u00e1c b\u00e1o c\u00e1o c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng \u0111\u1ec3 c\u1ea3i thi\u1ec7n quy tr\u00ecnh h\u1ed7 tr\u1ee3 v\u00e0 t\u1ed1i \u01b0u h\u00f3a ngu\u1ed3n l\u1ef1c.
\n\"02\"
\n6. T\u00edch h\u1ee3p v\u1edbi c\u00e1c h\u1ec7 th\u1ed1ng kh\u00e1c:<\/strong>
\n – TicketGo c\u00f3 kh\u1ea3 n\u0103ng t\u00edch h\u1ee3p v\u1edbi c\u00e1c h\u1ec7 th\u1ed1ng qu\u1ea3n l\u00fd kh\u00e1c nh\u01b0 CRM, ERP, v\u00e0 c\u00e1c c\u00f4ng c\u1ee5 giao ti\u1ebfp n\u1ed9i b\u1ed9.
\n – H\u1ed7 tr\u1ee3 t\u00edch h\u1ee3p API \u0111\u1ec3 m\u1edf r\u1ed9ng ch\u1ee9c n\u0103ng v\u00e0 k\u1ebft n\u1ed1i v\u1edbi c\u00e1c \u1ee9ng d\u1ee5ng b\u00ean ngo\u00e0i.<\/p>\n

7. T\u00f9y bi\u1ebfn v\u00e0 m\u1edf r\u1ed9ng:<\/strong>
\n – H\u1ec7 th\u1ed1ng linh ho\u1ea1t cho ph\u00e9p t\u00f9y ch\u1ec9nh giao di\u1ec7n v\u00e0 quy tr\u00ecnh l\u00e0m vi\u1ec7c \u0111\u1ec3 ph\u00f9 h\u1ee3p v\u1edbi nhu c\u1ea7u c\u1ee5 th\u1ec3 c\u1ee7a t\u1eebng doanh nghi\u1ec7p.
\n – H\u1ed7 tr\u1ee3 m\u1edf r\u1ed9ng t\u00ednh n\u0103ng th\u00f4ng qua c\u00e1c plugin ho\u1eb7c module t\u00f9y ch\u1ecdn.<\/p>\n

8. B\u1ea3o m\u1eadt v\u00e0 quy\u1ec1n truy c\u1eadp:<\/strong>
\n – Cung c\u1ea5p c\u00e1c m\u1ee9c \u0111\u1ed9 quy\u1ec1n truy c\u1eadp kh\u00e1c nhau, \u0111\u1ea3m b\u1ea3o r\u1eb1ng ch\u1ec9 nh\u1eefng ng\u01b0\u1eddi c\u00f3 th\u1ea9m quy\u1ec1n m\u1edbi c\u00f3 th\u1ec3 xem v\u00e0 x\u1eed l\u00fd c\u00e1c ticket.
\n – H\u1ec7 th\u1ed1ng b\u1ea3o m\u1eadt m\u1ea1nh m\u1ebd v\u1edbi c\u00e1c t\u00ednh n\u0103ng nh\u01b0 m\u00e3 h\u00f3a d\u1eef li\u1ec7u, ki\u1ec3m so\u00e1t truy c\u1eadp v\u00e0 sao l\u01b0u d\u1eef li\u1ec7u.<\/p>\n

L\u1ee3i \u00edch c\u1ee7a vi\u1ec7c s\u1eed d\u1ee5ng TicketGo:<\/strong><\/em><\/p>\n

– N\u00e2ng cao hi\u1ec7u su\u1ea5t l\u00e0m vi\u1ec7c: Gi\u00fap \u0111\u1ed9i ng\u0169 h\u1ed7 tr\u1ee3 qu\u1ea3n l\u00fd v\u00e0 gi\u1ea3i quy\u1ebft c\u00e1c y\u00eau c\u1ea7u m\u1ed9t c\u00e1ch nhanh ch\u00f3ng v\u00e0 hi\u1ec7u qu\u1ea3.
\n– C\u1ea3i thi\u1ec7n tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng: \u0110\u1ea3m b\u1ea3o r\u1eb1ng c\u00e1c y\u00eau c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng \u0111\u01b0\u1ee3c gi\u1ea3i quy\u1ebft m\u1ed9t c\u00e1ch k\u1ecbp th\u1eddi v\u00e0 chuy\u00ean nghi\u1ec7p.
\n– Gi\u1ea3m thi\u1ec3u sai s\u00f3t: T\u1ef1 \u0111\u1ed9ng h\u00f3a quy tr\u00ecnh qu\u1ea3n l\u00fd v\u00e9 h\u1ed7 tr\u1ee3 gi\u00fap gi\u1ea3m thi\u1ec3u c\u00e1c l\u1ed7i do con ng\u01b0\u1eddi g\u00e2y ra.
\n– \u0110o l\u01b0\u1eddng v\u00e0 t\u1ed1i \u01b0u h\u00f3a: C\u00e1c b\u00e1o c\u00e1o chi ti\u1ebft cho ph\u00e9p doanh nghi\u1ec7p \u0111\u00e1nh gi\u00e1 hi\u1ec7u su\u1ea5t v\u00e0 c\u1ea3i thi\u1ec7n quy tr\u00ecnh h\u1ed7 tr\u1ee3 li\u00ean t\u1ee5c.<\/p>\n

TicketGo l\u00e0 m\u1ed9t l\u1ef1a ch\u1ecdn l\u00fd t\u01b0\u1edfng cho c\u00e1c doanh nghi\u1ec7p \u0111ang t\u00ecm ki\u1ebfm m\u1ed9t gi\u1ea3i ph\u00e1p qu\u1ea3n l\u00fd v\u00e9 h\u1ed7 tr\u1ee3 m\u1ea1nh m\u1ebd, linh ho\u1ea1t v\u00e0 d\u1ec5 s\u1eed d\u1ee5ng, gi\u00fap n\u00e2ng cao ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5 v\u00e0 s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng.<\/p>\n","protected":false},"excerpt":{"rendered":"

TicketGo – Support Ticket System<\/strong> l\u00e0 ph\u1ea7n m\u1ec1m qu\u1ea3n l\u00fd v\u00e9 h\u1ed7 tr\u1ee3 (ticket) gi\u00fap c\u00e1c doanh nghi\u1ec7p theo d\u00f5i, x\u1eed l\u00fd, v\u00e0 gi\u1ea3i quy\u1ebft y\u00eau c\u1ea7u h\u1ed7 tr\u1ee3 t\u1eeb kh\u00e1ch h\u00e0ng m\u1ed9t c\u00e1ch hi\u1ec7u qu\u1ea3. V\u1edbi c\u00e1c t\u00ednh n\u0103ng nh\u01b0 qu\u1ea3n l\u00fd ticket, th\u00f4ng b\u00e1o t\u1ef1 \u0111\u1ed9ng, b\u00e1o c\u00e1o chi ti\u1ebft, v\u00e0 t\u00edch h\u1ee3p linh ho\u1ea1t, TicketGo gi\u00fap n\u00e2ng cao hi\u1ec7u su\u1ea5t l\u00e0m vi\u1ec7c, c\u1ea3i thi\u1ec7n tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng, v\u00e0 \u0111\u1ea3m b\u1ea3o c\u00e1c y\u00eau c\u1ea7u \u0111\u01b0\u1ee3c x\u1eed l\u00fd \u0111\u00fang h\u1ea1n theo c\u00e1c th\u1ecfa thu\u1eadn SLA (Service Level Agreement).<\/p>\n","protected":false},"featured_media":193,"comment_status":"open","ping_status":"closed","template":"","meta":[],"product_cat":[61],"product_tag":[],"class_list":{"0":"post-189","1":"product","2":"type-product","3":"status-publish","4":"has-post-thumbnail","6":"product_cat-help-and-support-tools","8":"first","9":"instock","10":"downloadable","11":"sold-individually","12":"shipping-taxable","13":"purchasable","14":"product-type-simple"},"yoast_head":"\nTicketGo - Support Ticket System - 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