{"id":198,"date":"2024-08-23T00:13:33","date_gmt":"2024-08-22T17:13:33","guid":{"rendered":"https:\/\/standalonesoft.com\/?post_type=product&p=198"},"modified":"2024-09-16T18:37:40","modified_gmt":"2024-09-16T11:37:40","slug":"bedesk-customer-support-software-helpdesk-ticketing-system-2","status":"publish","type":"product","link":"https:\/\/standalonesoft.com\/san-pham\/bedesk-customer-support-software-helpdesk-ticketing-system-2\/","title":{"rendered":"BeDesk – Customer Support Software & Helpdesk Ticketing System"},"content":{"rendered":"

BeDesk<\/strong> is a powerful customer support software and ticket management system (ticketing system), designed to help organizations manage and resolve support requests efficiently. It provides a platform where customers can submit support requests and customer care teams can process and manage these requests in a centralized manner.<\/p>\n

Key Features of BeDesk:<\/strong> 1. Ticketing System:<\/strong> – BeDesk provides a powerful ticket management system where each customer requesting support is tracked as a unique ticket.<\/p>\n

– Tickets are categorized, prioritized and can be assigned to specific members or groups within the quintet support.<\/p>\n

– SLAs (Service Level Agreements) management to ensure that requests are handled within the agreed timeframe.<\/p>\n

2. Architecture Base (Knowledge Base):<\/strong> – BeDesk allows you to create an architecture base, which stores documentation guides, FAQs and related articles to support users in solving normal problems.<\/p>\n

– This infrastructure can be declaratively shared or allowed for internal use only.<\/p>\n

3. Customizable User Interface:<\/strong> – The software offers the ability to customize the interface to match your company’s brand and look.<\/p>\n

– Colors, logos and overall interface can be easily changed without writing code.<\/p>\n

4. Multilingual:<\/strong> – Multilingual support, allowing you to provide customer care services to multiple countries with different languages.<\/p>\n

5. User and Role Management:<\/strong> – BeDesk allows detailed management of user access, helping to delegate rights to members of the support team and ensure security.<\/p>\n

– Administrators can grant permissions based on different game roles, from support staff to management.<\/p>\n

6. System email integration:<\/strong> – BeDesk integrates a common system email, making it easy to receive and send emails directly from the system.<\/p>\n

– Automatically convert emails into tickets and store all related conversations in one place.<\/p>\n

7. Reporting and analytics:<\/strong> – The software provides powerful reporting tools that help you track support team performance, response times, and other metrics.<\/p>\n

– Reports can be customized and exported as CSV for additional analysis.<\/p>\n

\"02\" 8. Live Chat:<\/strong> – Integrated live chat functionality allows users to chat directly with crown support.<\/p>\n

– Live chat can be integrated on the website and easily managed within the BeDesk interface.<\/p>\n

9. Supported APIs:<\/strong> – BeDesk provides a powerful API, allowing integration with other systems such as CRM, ERP or third-party software to synchronize data and manage customers.<\/p>\n

10. Automation:<\/strong> – The automation system allows you to set up rules and workflows to minimize manual operations, for example, automatically assigning tickets to relevant teams based on the type of client request.<\/p>\n

11. Security:<\/strong> – Provides powerful security features including data encryption, access control and recording of user activities.<\/p>\n

Lefit of BeDesk:<\/strong> – Enhance customer support management efficiency: With its integrated ticketing system and architecture, BeDesk helps reduce the workload of support teams and speed up the problem resolution process.<\/p>\n

– Ease of use: The intuitive user interface helps support team members easily get acquainted and use it without too much training.<\/p>\n

– Highly customizable: The software can be configured and extended to suit the specific needs of each business.<\/p>\n

– Improve customer experience: With live chat and architecture, customers can easily access and seek help quickly, improving customer satisfaction.<\/p>\n

Who should use BeDesk:<\/strong> BeDesk is suitable for small and medium-sized businesses, especially those organizations that need a professional customer support management solution but do not want to invest in overly complex and expensive statistical systems. It can be used by customer service, engineering, or even internal teams to handle support requests from within.<\/p>\n

System Requirements:<\/strong> – BeDesk can be installed on your server or used as a SaaS (Software as a Service) service.<\/p>\n

– It requires PHP 7.1 or later, MySQL\/MariaDB, and a web server like Apache or Nginx to run.<\/p>\n

This software is highly rated for its flexibility, scalability, and integration, helping businesses optimize their customer care processes in the best way.<\/p>\n","protected":false},"excerpt":{"rendered":"

BeDesk<\/strong> is a customer support software and ticketing system that helps businesses manage customer support requests through a ticketing system, multi-channel support (email, live chat, social networks), and provides automation tools, detailed reports, along with the ability to customize the interface and integrate with other tools. This software helps optimize the customer support process and ensure data security.<\/p>\n","protected":false},"featured_media":196,"comment_status":"open","ping_status":"closed","template":"","meta":[],"product_cat":[75],"product_tag":[],"class_list":{"0":"post-198","1":"product","2":"type-product","3":"status-publish","4":"has-post-thumbnail","6":"product_cat-help-support-tools","8":"first","9":"instock","10":"downloadable","11":"sold-individually","12":"shipping-taxable","13":"purchasable","14":"product-type-simple"},"yoast_head":"\nBeDesk - Customer Support Software & Helpdesk Ticketing System - standalonesoft.com<\/title>\n<meta name=\"description\" content=\"Ph\u1ea7n m\u1ec1m\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/standalonesoft.com\/san-pham\/bedesk-customer-support-software-helpdesk-ticketing-system-2\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"BeDesk - 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