{"id":208,"date":"2024-08-23T12:18:06","date_gmt":"2024-08-23T05:18:06","guid":{"rendered":"https:\/\/standalonesoft.com\/?post_type=product&p=208"},"modified":"2025-10-14T00:22:44","modified_gmt":"2025-10-13T17:22:44","slug":"support-system-live-web-chat-client-desk-ticket-help-desk","status":"publish","type":"product","link":"https:\/\/standalonesoft.com\/vi\/san-pham\/support-system-live-web-chat-client-desk-ticket-help-desk\/","title":{"rendered":"Support System-Live Web Chat & Client Desk & Ticket Help Desk"},"content":{"rendered":"

Support System-Live Web Chat & Client Desk & Ticket Help Desk<\/strong> l\u00e0 m\u1ed9t ph\u1ea7n m\u1ec1m cung c\u1ea5p c\u00e1c t\u00ednh n\u0103ng h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng tr\u1ef1c tuy\u1ebfn, bao g\u1ed3m chat tr\u1ef1c ti\u1ebfp, b\u00e0n l\u00e0m vi\u1ec7c kh\u00e1ch h\u00e0ng (client desk), v\u00e0 h\u1ec7 th\u1ed1ng qu\u1ea3n l\u00fd v\u00e9 h\u1ed7 tr\u1ee3 (ticket help desk). D\u01b0\u1edbi \u0111\u00e2y l\u00e0 th\u00f4ng tin chi ti\u1ebft v\u1ec1 t\u1eebng t\u00ednh n\u0103ng c\u1ee7a ph\u1ea7n m\u1ec1m n\u00e0y:<\/p>\n

1. Live Web Chat<\/strong>
\n – Chat tr\u1ef1c ti\u1ebfp: Cung c\u1ea5p c\u00f4ng c\u1ee5 \u0111\u1ec3 nh\u00e2n vi\u00ean h\u1ed7 tr\u1ee3 c\u00f3 th\u1ec3 tr\u00f2 chuy\u1ec7n tr\u1ef1c ti\u1ebfp v\u1edbi kh\u00e1ch h\u00e0ng tr\u00ean trang web. \u0110i\u1ec1u n\u00e0y gi\u00fap gi\u1ea3i quy\u1ebft c\u00e1c th\u1eafc m\u1eafc v\u00e0 v\u1ea5n \u0111\u1ec1 c\u1ee7a kh\u00e1ch h\u00e0ng ngay l\u1eadp t\u1ee9c.
\n – Qu\u1ea3n l\u00fd cu\u1ed9c tr\u00f2 chuy\u1ec7n: L\u01b0u tr\u1eef v\u00e0 qu\u1ea3n l\u00fd l\u1ecbch s\u1eed c\u00e1c cu\u1ed9c tr\u00f2 chuy\u1ec7n \u0111\u1ec3 d\u1ec5 d\u00e0ng tra c\u1ee9u v\u00e0 theo d\u00f5i.
\n – Chatbot t\u00edch h\u1ee3p: C\u00f3 th\u1ec3 t\u00edch h\u1ee3p v\u1edbi chatbot \u0111\u1ec3 t\u1ef1 \u0111\u1ed9ng tr\u1ea3 l\u1eddi c\u00e1c c\u00e2u h\u1ecfi th\u01b0\u1eddng g\u1eb7p, gi\u1ea3m t\u1ea3i c\u00f4ng vi\u1ec7c cho nh\u00e2n vi\u00ean h\u1ed7 tr\u1ee3.
\n\"01\"
\n – Giao di\u1ec7n ng\u01b0\u1eddi d\u00f9ng: Giao di\u1ec7n d\u1ec5 s\u1eed d\u1ee5ng, t\u01b0\u01a1ng th\u00edch v\u1edbi nhi\u1ec1u thi\u1ebft b\u1ecb, bao g\u1ed3m c\u1ea3 m\u00e1y t\u00ednh \u0111\u1ec3 b\u00e0n v\u00e0 di \u0111\u1ed9ng.
\n – Th\u00f4ng b\u00e1o: H\u1ec7 th\u1ed1ng c\u00f3 th\u1ec3 g\u1eedi th\u00f4ng b\u00e1o cho kh\u00e1ch h\u00e0ng v\u00e0 nh\u00e2n vi\u00ean h\u1ed7 tr\u1ee3 khi c\u00f3 tin nh\u1eafn m\u1edbi ho\u1eb7c khi m\u1ed9t cu\u1ed9c tr\u00f2 chuy\u1ec7n y\u00eau c\u1ea7u s\u1ef1 ch\u00fa \u00fd.<\/p>\n

2. Client Desk<\/strong>
\n – H\u1ed3 s\u01a1 kh\u00e1ch h\u00e0ng: L\u01b0u tr\u1eef th\u00f4ng tin chi ti\u1ebft v\u1ec1 kh\u00e1ch h\u00e0ng, bao g\u1ed3m l\u1ecbch s\u1eed t\u01b0\u01a1ng t\u00e1c, giao d\u1ecbch, v\u00e0 th\u00f4ng tin li\u00ean l\u1ea1c.
\n – Qu\u1ea3n l\u00fd y\u00eau c\u1ea7u: Cho ph\u00e9p kh\u00e1ch h\u00e0ng g\u1eedi y\u00eau c\u1ea7u h\u1ed7 tr\u1ee3 th\u00f4ng qua giao di\u1ec7n \u0111\u01a1n gi\u1ea3n v\u00e0 ti\u1ec7n l\u1ee3i.
\n – Ph\u00e2n quy\u1ec1n: Qu\u1ea3n l\u00fd quy\u1ec1n truy c\u1eadp c\u1ee7a nh\u00e2n vi\u00ean h\u1ed7 tr\u1ee3 \u0111\u1ed1i v\u1edbi c\u00e1c y\u00eau c\u1ea7u ho\u1eb7c th\u00f4ng tin kh\u00e1ch h\u00e0ng, \u0111\u1ea3m b\u1ea3o t\u00ednh b\u1ea3o m\u1eadt v\u00e0 ri\u00eang t\u01b0.
\n – B\u00e1o c\u00e1o v\u00e0 ph\u00e2n t\u00edch: Cung c\u1ea5p c\u00e1c b\u00e1o c\u00e1o chi ti\u1ebft v\u1ec1 ho\u1ea1t \u0111\u1ed9ng h\u1ed7 tr\u1ee3, bao g\u1ed3m s\u1ed1 l\u01b0\u1ee3ng y\u00eau c\u1ea7u, th\u1eddi gian x\u1eed l\u00fd, v\u00e0 m\u1ee9c \u0111\u1ed9 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng.
\n\"02\"
\n 3. Ticket Help Desk<\/strong>
\n – Qu\u1ea3n l\u00fd v\u00e9 h\u1ed7 tr\u1ee3: M\u1ed7i y\u00eau c\u1ea7u h\u1ed7 tr\u1ee3 c\u1ee7a kh\u00e1ch h\u00e0ng \u0111\u01b0\u1ee3c t\u1ea1o th\u00e0nh m\u1ed9t “v\u00e9”, gi\u00fap d\u1ec5 d\u00e0ng theo d\u00f5i v\u00e0 x\u1eed l\u00fd.
\n – T\u1ef1 \u0111\u1ed9ng ph\u00e2n lo\u1ea1i: H\u1ec7 th\u1ed1ng c\u00f3 th\u1ec3 t\u1ef1 \u0111\u1ed9ng ph\u00e2n lo\u1ea1i v\u00e9 theo m\u1ee9c \u0111\u1ed9 \u01b0u ti\u00ean, lo\u1ea1i v\u1ea5n \u0111\u1ec1, v\u00e0 ph\u00e2n c\u00f4ng cho nh\u00e2n vi\u00ean ph\u00f9 h\u1ee3p.
\n – Theo d\u00f5i ti\u1ebfn \u0111\u1ed9: Nh\u00e2n vi\u00ean v\u00e0 kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 theo d\u00f5i ti\u1ebfn \u0111\u1ed9 x\u1eed l\u00fd v\u00e9 th\u00f4ng qua h\u1ec7 th\u1ed1ng.
\n – C\u01a1 ch\u1ebf ph\u1ea3n h\u1ed3i: Kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 \u0111\u1ec3 l\u1ea1i ph\u1ea3n h\u1ed3i sau khi y\u00eau c\u1ea7u \u0111\u01b0\u1ee3c x\u1eed l\u00fd, gi\u00fap c\u1ea3i thi\u1ec7n ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5.
\n – L\u1ecbch s\u1eed x\u1eed l\u00fd: L\u01b0u tr\u1eef chi ti\u1ebft v\u1ec1 m\u1ecdi thao t\u00e1c li\u00ean quan \u0111\u1ebfn v\u00e9, t\u1eeb l\u00fac t\u1ea1o \u0111\u1ebfn khi ho\u00e0n th\u00e0nh, h\u1ed7 tr\u1ee3 trong vi\u1ec7c ki\u1ec3m tra v\u00e0 \u0111\u00e1nh gi\u00e1.<\/p>\n

T\u00edch h\u1ee3p v\u00e0 M\u1edf r\u1ed9ng<\/strong>
\n – API v\u00e0 T\u00edch h\u1ee3p: Ph\u1ea7n m\u1ec1m th\u01b0\u1eddng h\u1ed7 tr\u1ee3 t\u00edch h\u1ee3p v\u1edbi c\u00e1c h\u1ec7 th\u1ed1ng CRM kh\u00e1c, c\u00e1c c\u00f4ng c\u1ee5 qu\u1ea3n l\u00fd d\u1ef1 \u00e1n, ho\u1eb7c c\u00e1c n\u1ec1n t\u1ea3ng marketing qua API.
\n – T\u00f9y bi\u1ebfn: Ng\u01b0\u1eddi d\u00f9ng c\u00f3 th\u1ec3 t\u00f9y bi\u1ebfn giao di\u1ec7n, quy tr\u00ecnh l\u00e0m vi\u1ec7c, v\u00e0 c\u00e1c m\u1eabu email ho\u1eb7c tin nh\u1eafn t\u1ef1 \u0111\u1ed9ng theo nhu c\u1ea7u c\u1ee5 th\u1ec3 c\u1ee7a doanh nghi\u1ec7p.<\/p>\n

B\u1ea3o m\u1eadt v\u00e0 Tu\u00e2n th\u1ee7<\/strong>
\n – B\u1ea3o m\u1eadt d\u1eef li\u1ec7u: H\u1ec7 th\u1ed1ng \u00e1p d\u1ee5ng c\u00e1c bi\u1ec7n ph\u00e1p b\u1ea3o m\u1eadt ti\u00ean ti\u1ebfn \u0111\u1ec3 b\u1ea3o v\u1ec7 d\u1eef li\u1ec7u kh\u00e1ch h\u00e0ng v\u00e0 th\u00f4ng tin trao \u0111\u1ed5i.
\n – Tu\u00e2n th\u1ee7 quy \u0111\u1ecbnh: Ph\u1ea7n m\u1ec1m th\u01b0\u1eddng tu\u00e2n th\u1ee7 c\u00e1c quy \u0111\u1ecbnh b\u1ea3o m\u1eadt v\u00e0 b\u1ea3o v\u1ec7 d\u1eef li\u1ec7u nh\u01b0 GDPR ho\u1eb7c CCPA.<\/p>\n","protected":false},"excerpt":{"rendered":"

Support System-Live Web Chat & Client Desk & Ticket Help Desk<\/strong> l\u00e0 m\u1ed9t ph\u1ea7n m\u1ec1m h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng tr\u1ef1c tuy\u1ebfn, cung c\u1ea5p ba t\u00ednh n\u0103ng ch\u00ednh: <\/p>\n

1. Live Web Chat:<\/em> H\u1ed7 tr\u1ee3 chat tr\u1ef1c ti\u1ebfp v\u1edbi kh\u00e1ch h\u00e0ng tr\u00ean trang web, gi\u00fap gi\u1ea3i quy\u1ebft c\u00e1c v\u1ea5n \u0111\u1ec1 ngay l\u1eadp t\u1ee9c v\u00e0 l\u01b0u tr\u1eef l\u1ecbch s\u1eed cu\u1ed9c tr\u00f2 chuy\u1ec7n.
\n2. Client Desk:<\/em> Qu\u1ea3n l\u00fd th\u00f4ng tin kh\u00e1ch h\u00e0ng, y\u00eau c\u1ea7u h\u1ed7 tr\u1ee3, v\u00e0 ph\u00e2n quy\u1ec1n nh\u00e2n vi\u00ean, \u0111\u1ed3ng th\u1eddi cung c\u1ea5p b\u00e1o c\u00e1o v\u00e0 ph\u00e2n t\u00edch chi ti\u1ebft.
\n3. Ticket Help Desk:<\/em> Qu\u1ea3n l\u00fd v\u00e9 h\u1ed7 tr\u1ee3, theo d\u00f5i ti\u1ebfn \u0111\u1ed9 x\u1eed l\u00fd, v\u00e0 thu th\u1eadp ph\u1ea3n h\u1ed3i t\u1eeb kh\u00e1ch h\u00e0ng, gi\u00fap c\u1ea3i thi\u1ec7n ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5.<\/p>\n

Ph\u1ea7n m\u1ec1m n\u00e0y t\u00edch h\u1ee3p linh ho\u1ea1t v\u1edbi c\u00e1c h\u1ec7 th\u1ed1ng kh\u00e1c v\u00e0 \u0111\u1ea3m b\u1ea3o b\u1ea3o m\u1eadt d\u1eef li\u1ec7u cao.<\/p>\n","protected":false},"featured_media":209,"comment_status":"open","ping_status":"closed","template":"","meta":[],"product_cat":[61],"product_tag":[],"class_list":{"0":"post-208","1":"product","2":"type-product","3":"status-publish","4":"has-post-thumbnail","6":"product_cat-help-and-support-tools","8":"first","9":"instock","10":"downloadable","11":"sold-individually","12":"shipping-taxable","13":"purchasable","14":"product-type-simple"},"yoast_head":"\nSupport System-Live Web Chat & Client Desk & Ticket Help Desk - standalonesoft.com<\/title>\n<meta name=\"description\" content=\"Ph\u1ea7n m\u1ec1m\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/standalonesoft.com\/vi\/san-pham\/support-system-live-web-chat-client-desk-ticket-help-desk\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Support System-Live Web Chat & Client Desk & Ticket Help Desk - 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