{"id":220,"date":"2024-08-23T23:09:03","date_gmt":"2024-08-23T16:09:03","guid":{"rendered":"https:\/\/standalonesoft.com\/?post_type=product&p=220"},"modified":"2026-04-15T22:57:27","modified_gmt":"2026-04-15T15:57:27","slug":"perfex-crm-chat-tickets-app-for-support-board","status":"publish","type":"product","link":"https:\/\/standalonesoft.com\/vi\/san-pham\/perfex-crm-chat-tickets-app-for-support-board\/","title":{"rendered":"Perfex CRM Chat & Tickets App for Support Board"},"content":{"rendered":"

Perfex CRM Chat & Tickets App for Support Boar<\/strong>d l\u00e0 m\u1ed9t module b\u1ed5 sung d\u00e0nh cho h\u1ec7 th\u1ed1ng qu\u1ea3n l\u00fd quan h\u1ec7 kh\u00e1ch h\u00e0ng (CRM) Perfex. \u0110\u00e2y l\u00e0 m\u1ed9t \u1ee9ng d\u1ee5ng m\u1ea1nh m\u1ebd gi\u00fap t\u00edch h\u1ee3p ch\u1ee9c n\u0103ng chat tr\u1ef1c ti\u1ebfp v\u00e0 qu\u1ea3n l\u00fd v\u00e9 h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng tr\u1ef1c tuy\u1ebfn trong h\u1ec7 th\u1ed1ng Perfex CRM. D\u01b0\u1edbi \u0111\u00e2y l\u00e0 th\u00f4ng tin chi ti\u1ebft v\u1ec1 ph\u1ea7n m\u1ec1m n\u00e0y:<\/p>\n

1. T\u1ed5ng quan<\/strong>
\nPerfex CRM l\u00e0 m\u1ed9t h\u1ec7 th\u1ed1ng CRM ph\u1ed5 bi\u1ebfn d\u00e0nh cho c\u00e1c doanh nghi\u1ec7p nh\u1ecf v\u00e0 v\u1eeba, gi\u00fap qu\u1ea3n l\u00fd kh\u00e1ch h\u00e0ng, d\u1ef1 \u00e1n, h\u00f3a \u0111\u01a1n, v\u00e0 nhi\u1ec1u t\u00e1c v\u1ee5 kh\u00e1c. Module Perfex CRM Chat & Tickets App for Support Board l\u00e0 m\u1ed9t ti\u1ec7n \u00edch m\u1edf r\u1ed9ng cho h\u1ec7 th\u1ed1ng n\u00e0y, b\u1ed5 sung t\u00ednh n\u0103ng chat tr\u1ef1c tuy\u1ebfn v\u00e0 h\u1ec7 th\u1ed1ng qu\u1ea3n l\u00fd v\u00e9 h\u1ed7 tr\u1ee3 (ticketing system) v\u00e0o Perfex CRM.<\/p>\n

2. T\u00ednh n\u0103ng ch\u00ednh<\/strong>
\n– Chat tr\u1ef1c ti\u1ebfp: Cho ph\u00e9p b\u1ea1n li\u00ean l\u1ea1c tr\u1ef1c ti\u1ebfp v\u1edbi kh\u00e1ch h\u00e0ng qua h\u1ec7 th\u1ed1ng chat t\u00edch h\u1ee3p. T\u00ednh n\u0103ng n\u00e0y h\u1ed7 tr\u1ee3 giao ti\u1ebfp th\u1eddi gian th\u1ef1c gi\u1eefa kh\u00e1ch h\u00e0ng v\u00e0 \u0111\u1ed9i ng\u0169 h\u1ed7 tr\u1ee3, gi\u00fap gi\u1ea3i quy\u1ebft c\u00e1c v\u1ea5n \u0111\u1ec1 nhanh ch\u00f3ng.
\n \"01\"
\n– Qu\u1ea3n l\u00fd v\u00e9 h\u1ed7 tr\u1ee3: H\u1ec7 th\u1ed1ng qu\u1ea3n l\u00fd v\u00e9 gi\u00fap ghi nh\u1eadn, theo d\u00f5i, v\u00e0 qu\u1ea3n l\u00fd c\u00e1c y\u00eau c\u1ea7u h\u1ed7 tr\u1ee3 t\u1eeb kh\u00e1ch h\u00e0ng. M\u1ed7i y\u00eau c\u1ea7u h\u1ed7 tr\u1ee3 s\u1ebd \u0111\u01b0\u1ee3c t\u1ea1o th\u00e0nh m\u1ed9t v\u00e9, gi\u00fap nh\u00e2n vi\u00ean d\u1ec5 d\u00e0ng theo d\u00f5i t\u00ecnh tr\u1ea1ng v\u00e0 x\u1eed l\u00fd.<\/p>\n

– T\u00edch h\u1ee3p s\u00e2u v\u1edbi Perfex CRM: T\u1ea5t c\u1ea3 th\u00f4ng tin t\u1eeb chat v\u00e0 v\u00e9 h\u1ed7 tr\u1ee3 \u0111\u1ec1u \u0111\u01b0\u1ee3c l\u01b0u tr\u1eef v\u00e0 qu\u1ea3n l\u00fd tr\u1ef1c ti\u1ebfp trong h\u1ec7 th\u1ed1ng Perfex CRM. \u0110i\u1ec1u n\u00e0y gi\u00fap qu\u1ea3n l\u00fd d\u1eef li\u1ec7u kh\u00e1ch h\u00e0ng hi\u1ec7u qu\u1ea3 h\u01a1n.<\/p>\n

– Th\u00f4ng b\u00e1o th\u1eddi gian th\u1ef1c: Ng\u01b0\u1eddi d\u00f9ng s\u1ebd nh\u1eadn \u0111\u01b0\u1ee3c th\u00f4ng b\u00e1o ngay khi c\u00f3 tin nh\u1eafn m\u1edbi ho\u1eb7c khi c\u00f3 c\u1eadp nh\u1eadt li\u00ean quan \u0111\u1ebfn v\u00e9 h\u1ed7 tr\u1ee3, gi\u00fap c\u1ea3i thi\u1ec7n kh\u1ea3 n\u0103ng ph\u1ea3n h\u1ed3i.
\n\"02\"
\n– Giao di\u1ec7n ng\u01b0\u1eddi d\u00f9ng th\u00e2n thi\u1ec7n: Giao di\u1ec7n c\u1ee7a module n\u00e0y \u0111\u01b0\u1ee3c thi\u1ebft k\u1ebf \u0111\u01a1n gi\u1ea3n, d\u1ec5 s\u1eed d\u1ee5ng v\u00e0 tr\u1ef1c quan, gi\u00fap nh\u00e2n vi\u00ean h\u1ed7 tr\u1ee3 l\u00e0m vi\u1ec7c hi\u1ec7u qu\u1ea3 h\u01a1n.<\/p>\n

– \u0110a ng\u00f4n ng\u1eef: H\u1ed7 tr\u1ee3 nhi\u1ec1u ng\u00f4n ng\u1eef, ph\u00f9 h\u1ee3p v\u1edbi c\u00e1c doanh nghi\u1ec7p ho\u1ea1t \u0111\u1ed9ng to\u00e0n c\u1ea7u.<\/p>\n

3. L\u1ee3i \u00edch khi s\u1eed d\u1ee5ng<\/strong>
\n– T\u0103ng c\u01b0\u1eddng d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng: Kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 li\u00ean l\u1ea1c v\u00e0 nh\u1eadn h\u1ed7 tr\u1ee3 nhanh ch\u00f3ng, t\u0103ng s\u1ef1 h\u00e0i l\u00f2ng v\u00e0 tin t\u01b0\u1edfng.<\/p>\n

– C\u1ea3i thi\u1ec7n hi\u1ec7u su\u1ea5t l\u00e0m vi\u1ec7c: Nh\u00e2n vi\u00ean h\u1ed7 tr\u1ee3 c\u00f3 th\u1ec3 qu\u1ea3n l\u00fd t\u1ed1t h\u01a1n c\u00e1c y\u00eau c\u1ea7u h\u1ed7 tr\u1ee3 v\u00e0 \u01b0u ti\u00ean x\u1eed l\u00fd, gi\u1ea3m thi\u1ec3u th\u1eddi gian ch\u1edd \u0111\u1ee3i c\u1ee7a kh\u00e1ch h\u00e0ng.<\/p>\n

– T\u00edch h\u1ee3p d\u1eef li\u1ec7u \u0111\u1ed3ng b\u1ed9: T\u1ea5t c\u1ea3 th\u00f4ng tin kh\u00e1ch h\u00e0ng v\u00e0 t\u01b0\u01a1ng t\u00e1c \u0111\u01b0\u1ee3c l\u01b0u tr\u1eef t\u1ea1i m\u1ed9t n\u01a1i, gi\u00fap qu\u1ea3n l\u00fd d\u1ec5 d\u00e0ng v\u00e0 \u0111\u1ed3ng b\u1ed9.<\/p>\n

4. Y\u00eau c\u1ea7u h\u1ec7 th\u1ed1ng<\/strong>
\n– Perfex CRM: Module n\u00e0y y\u00eau c\u1ea7u b\u1ea1n ph\u1ea3i c\u00e0i \u0111\u1eb7t v\u00e0 s\u1eed d\u1ee5ng Perfex CRM, v\u00ec n\u00f3 ho\u1ea1t \u0111\u1ed9ng nh\u01b0 m\u1ed9t ph\u1ea7n m\u1edf r\u1ed9ng c\u1ee7a h\u1ec7 th\u1ed1ng CRM n\u00e0y.
\n– Web Server: C\u1ea7n c\u00f3 web server (Apache ho\u1eb7c Nginx) v\u00e0 PHP phi\u00ean b\u1ea3n t\u1eeb 7.4 tr\u1edf l\u00ean.
\n– Database: H\u1ed7 tr\u1ee3 MySQL ho\u1eb7c MariaDB.<\/p>\n

5. C\u00e1ch c\u00e0i \u0111\u1eb7t<\/strong>
\n– T\u1ea3i module: T\u1ea3i module t\u1eeb kho \u1ee9ng d\u1ee5ng ho\u1eb7c nh\u00e0 cung c\u1ea5p.
\n– C\u00e0i \u0111\u1eb7t: T\u1ea3i module l\u00ean h\u1ec7 th\u1ed1ng Perfex CRM v\u00e0 k\u00edch ho\u1ea1t t\u1eeb trang qu\u1ea3n tr\u1ecb.
\n– C\u1ea5u h\u00ecnh: Sau khi c\u00e0i \u0111\u1eb7t, b\u1ea1n c\u1ea7n c\u1ea5u h\u00ecnh c\u00e1c thi\u1ebft l\u1eadp ph\u00f9 h\u1ee3p nh\u01b0 k\u1ebft n\u1ed1i chat v\u00e0 thi\u1ebft l\u1eadp c\u00e1c \u01b0u ti\u00ean x\u1eed l\u00fd v\u00e9 h\u1ed7 tr\u1ee3.<\/p>\n

6. H\u1ed7 tr\u1ee3 & C\u1eadp nh\u1eadt<\/strong>
\n– H\u1ed7 tr\u1ee3 k\u1ef9 thu\u1eadt: Module n\u00e0y th\u01b0\u1eddng \u0111i k\u00e8m v\u1edbi d\u1ecbch v\u1ee5 h\u1ed7 tr\u1ee3 k\u1ef9 thu\u1eadt t\u1eeb nh\u00e0 cung c\u1ea5p, gi\u00fap gi\u1ea3i quy\u1ebft c\u00e1c v\u1ea5n \u0111\u1ec1 li\u00ean quan \u0111\u1ebfn c\u00e0i \u0111\u1eb7t v\u00e0 v\u1eadn h\u00e0nh.
\n– C\u1eadp nh\u1eadt th\u01b0\u1eddng xuy\u00ean: Nh\u00e0 ph\u00e1t tri\u1ec3n th\u01b0\u1eddng xuy\u00ean cung c\u1ea5p c\u00e1c b\u1ea3n c\u1eadp nh\u1eadt \u0111\u1ec3 c\u1ea3i thi\u1ec7n t\u00ednh n\u0103ng v\u00e0 b\u1ea3o m\u1eadt.<\/p>\n

7. Gi\u00e1 c\u1ea3<\/strong>
\n– Gi\u00e1 c\u1ea3: Ph\u1ee5 thu\u1ed9c v\u00e0o nh\u00e0 cung c\u1ea5p v\u00e0 g\u00f3i d\u1ecbch v\u1ee5 m\u00e0 b\u1ea1n ch\u1ecdn. M\u1ed9t s\u1ed1 nh\u00e0 cung c\u1ea5p c\u00f3 th\u1ec3 cung c\u1ea5p c\u00e1c g\u00f3i license kh\u00e1c nhau t\u00f9y thu\u1ed9c v\u00e0o quy m\u00f4 doanh nghi\u1ec7p.<\/p>\n

8. L\u1eddi k\u1ebft<\/strong>
\nPerfex CRM Chat & Tickets App for Support Board l\u00e0 m\u1ed9t gi\u1ea3i ph\u00e1p h\u1eefu \u00edch cho c\u00e1c doanh nghi\u1ec7p mu\u1ed1n n\u00e2ng cao tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng v\u00e0 hi\u1ec7u su\u1ea5t l\u00e0m vi\u1ec7c c\u1ee7a \u0111\u1ed9i ng\u0169 h\u1ed7 tr\u1ee3. T\u00ednh n\u0103ng chat tr\u1ef1c ti\u1ebfp v\u00e0 qu\u1ea3n l\u00fd v\u00e9 h\u1ed7 tr\u1ee3 gi\u00fap doanh nghi\u1ec7p duy tr\u00ec m\u1ed1i quan h\u1ec7 t\u1ed1t v\u1edbi kh\u00e1ch h\u00e0ng v\u00e0 gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 nhanh ch\u00f3ng.<\/p>\n","protected":false},"excerpt":{"rendered":"

Perfex CRM Chat & Tickets App for Support Board<\/strong> l\u00e0 m\u1ed9t module m\u1edf r\u1ed9ng d\u00e0nh cho h\u1ec7 th\u1ed1ng Perfex CRM, gi\u00fap t\u00edch h\u1ee3p ch\u1ee9c n\u0103ng chat tr\u1ef1c ti\u1ebfp v\u00e0 qu\u1ea3n l\u00fd v\u00e9 h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng. V\u1edbi module n\u00e0y, doanh nghi\u1ec7p c\u00f3 th\u1ec3 giao ti\u1ebfp v\u1edbi kh\u00e1ch h\u00e0ng qua chat th\u1eddi gian th\u1ef1c, theo d\u00f5i v\u00e0 x\u1eed l\u00fd c\u00e1c y\u00eau c\u1ea7u h\u1ed7 tr\u1ee3 m\u1ed9t c\u00e1ch hi\u1ec7u qu\u1ea3, \u0111\u1ed3ng th\u1eddi t\u1ea5t c\u1ea3 d\u1eef li\u1ec7u \u0111\u01b0\u1ee3c qu\u1ea3n l\u00fd t\u1eadp trung trong Perfex CRM. Module n\u00e0y gi\u00fap c\u1ea3i thi\u1ec7n d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng v\u00e0 t\u0103ng c\u01b0\u1eddng hi\u1ec7u su\u1ea5t l\u00e0m vi\u1ec7c c\u1ee7a \u0111\u1ed9i ng\u0169 h\u1ed7 tr\u1ee3.<\/p>\n","protected":false},"featured_media":221,"comment_status":"open","ping_status":"closed","template":"","meta":[],"product_cat":[61],"product_tag":[],"class_list":{"0":"post-220","1":"product","2":"type-product","3":"status-publish","4":"has-post-thumbnail","6":"product_cat-help-and-support-tools","8":"first","9":"instock","10":"downloadable","11":"sold-individually","12":"shipping-taxable","13":"purchasable","14":"product-type-simple"},"yoast_head":"\nPerfex CRM Chat & Tickets App for Support Board - standalonesoft.com<\/title>\n<meta name=\"description\" content=\"Ph\u1ea7n m\u1ec1m\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/standalonesoft.com\/vi\/san-pham\/perfex-crm-chat-tickets-app-for-support-board\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Perfex CRM Chat & Tickets App for Support Board - 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